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Försakringskassan

Art direction / UX

The Search Engine

The task was to redesign Försäkringskassan (Swedish Social Insurance Agency) search engine and increase the user experience for the user, the administrator and the editor. The design enchantments focused on putting less cognitive load on the user with clear signifiers which would guide them through the results.

During the research face we took inspiration from companies and institutions who were a symbol for best practice and modified and applied it to our solutions. We also conducted several A/B testing on different service centers around Stockholm and gained important feedback from users.

Drag the handle below to see before and after.

[twentytwenty] [/twentytwenty]